Privacy Policy
Last updated: 12 July 2026
1. Scope
This Privacy Policy explains how the ProGold platform collects, uses, stores and shares personal information when you use the Services.
2. Information We Collect
We collect information you provide directly (such as registration details, identity-verification documents and support communications), information generated by your use of the Services (such as orders, transactions, balances, device information, IP address and log data), and information from cookies and similar technologies used to keep you signed in and remember preferences such as language and theme.
3. How We Use Information
We use personal information to provide and improve the Services, process transactions, verify identity and comply with legal obligations (including anti-money-laundering rules), protect the security of the platform, communicate with you about your account, and, with your consent where required, send service announcements.
4. Legal Bases
We process personal information where necessary to perform our contract with you, to comply with legal obligations, for our legitimate interests in operating a secure trading platform, or with your consent.
5. Sharing
We do not sell personal information. We may share it with service providers acting on our behalf (such as identity-verification and cloud-hosting providers), with regulators or law-enforcement agencies where legally required, and in connection with a corporate transaction affecting the platform, subject to appropriate safeguards.
6. Retention
We retain personal information for as long as your account is active and thereafter as required to satisfy legal, accounting or reporting obligations, after which it is deleted or irreversibly anonymised.
7. Security
We apply technical and organisational measures appropriate to the risk, including encryption in transit, access controls and monitoring. No system is completely secure; please also protect your own credentials and devices.
8. Your Rights
Subject to applicable law, you may request access to, correction of, or deletion of your personal information, object to or restrict certain processing, and lodge a complaint with a supervisory authority. Requests can be made through the support channels published on the platform.
9. Changes to This Policy
We may update this Policy from time to time. Material changes will be announced through the platform before they take effect.
